MyGenie

Privacy Policy

This Privacy Policy explains what information we collect, why we collect it, how it is stored, and how you can exercise your rights.

Last Updated: 7 Jan 2026

Data Security
We use industry-standard encryption (TLS/SSL) for all data in transit and apply secure storage practices for data at rest where applicable.
AI Training
We do not use your private chat content or uploaded documents to train public AI models. Your data is used only to generate the responses you request.

1. Overview

MyGenie is a South Africa-based SaaS platform. This Privacy Policy describes our data practices for visitors and users.

2. Information We Collect

We collect the following categories of information:

  • Account Information: name, email address, and subscription status.
  • Usage Data: log data, device/browser information, and product interaction events.
  • Content You Provide: chat prompts, uploaded documents, and responses you generate.
  • Payment Information: handled by payment processors; we do not store full card details.
  • Support Communications: messages you submit via support forms or email.

3. How We Use Information

We use information to:

  • Provide the service and authenticate users.
  • Deliver AI responses and generate outputs.
  • Improve functionality, performance, and security.
  • Communicate with you about your account and service updates.
  • Comply with legal obligations.

4. Data Storage, Security & Retention

  • Storage: data is stored on secure cloud infrastructure with access controls and audit logging.
  • Security: encryption in transit (TLS/SSL) and at rest where applicable.
  • Retention: data is retained while your account is active and as needed for legal or operational purposes. You can request deletion at any time.

5. Third Parties & Sub-Processors

We use trusted third-party services to operate and secure the platform, such as:

  • Cloud Hosting Providers
  • Payment Processors
  • Analytics Providers
  • Security Specialists

These providers only receive the information required to perform their services and are contractually required to protect it.

6. Your Data Rights

You may request access to your personal data, correction of inaccurate data, deletion of your data, export of your data (where applicable), or object to certain processing. To exercise these rights, contact us at admin@mygenie.co.za or use the contact form.

7. International Transfers

If data is processed outside South Africa, we ensure it is protected using appropriate safeguards.

8. Contact Us

For privacy questions or requests, email admin@mygenie.co.za or use the contact form.