MyGenie

1. Subscription Cancellation

You can cancel your subscription at any time from your settings/profile page or by contacting support via the Contact Us page. After cancelling, you keep access through the end of your current billing period. At that point, your account reverts to the free/basic tier unless you re-subscribe.

2. Refund Policy

Subscriptions are non-refundable and non-creditable, except in the limited situations listed below. We do not provide pro-rata refunds or credits for partial periods or unused time.

Initial 7-Day Money-Back Guarantee (new customers only): Request a full refund within seven (7) calendar days of your first subscription purchase. This applies only to your first-ever subscription, not renewals or upgrades.
Significant service unavailability: If core MyGenie functionality is down for more than 72 continuous hours, you may be eligible for a partial credit or refund, determined case-by-case and proportional to downtime.
Legal requirements: Any non-waivable statutory consumer rights under South African law (including the Consumer Protection Act, 2008) remain in force.

3. Plan Upgrades and Downgrades

Upgrades: Charged prorated for the remainder of the current cycle; new features activate immediately.
Downgrades: Take effect at the start of the next billing cycle; no refunds or credits for the current period.

4. How to Request a Refund

If you qualify under the exceptions above, contact support via the Contact Us page or email admin@mygenie.co.za with your account details and reason. Requests are reviewed individually; we may decline requests that do not meet the criteria.

5. Governing Law

This policy is governed by the laws of the Republic of South Africa and should be read alongside our Terms of Service.

Policy Updates